Refund Policy
Village Mafia Refund Policy
We want you to be completely satisfied with your Village Mafia purchase. This policy outlines our refund and return procedures.
Pre-Order Refunds - 100% Money-Back Guarantee
Before Production Begins:
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100% full refund for any reason
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No questions asked
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Refunds processed within 5-7 business days
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Simply email support@villagemafia.com with your order number
How to Request:
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Email support@villagemafia.com with subject "Pre-Order Cancellation"
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Include your order number and email used for purchase
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We'll confirm your cancellation within 24 hours
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Refund will be issued to your original payment method within 5-7 business days
After Production Begins:
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Once we begin manufacturing your order, standard refund policies apply (see below)
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We will notify all pre-order customers before production begins
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You'll have 7 days from notification to cancel for a full refund
Standard Product Refunds
30-Day Satisfaction Guarantee:
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Return unused Village Mafia games within 30 days of delivery
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Product must be in original, unopened condition
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Full refund minus shipping costs
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Customer pays return shipping
Defective or Damaged Products:
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100% refund or free replacement for defective or damaged items
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Report issues within 14 days of delivery
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We cover return shipping for defective products
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Send photos of damage to Paul@PSB-Design.com
What Qualifies as Defective:
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Missing cards or components
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Printing errors that affect gameplay
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Damaged packaging that affected product quality
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Manufacturing defects
Non-Refundable Items
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Digital downloads (once accessed)
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Opened game boxes (unless defective)
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Products damaged by customer misuse
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Sale or clearance items marked "final sale"
Refund Process
How to Request a Refund:
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Email support@villagemafia.com within the applicable timeframe
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Include:
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Order number
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Reason for return
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Photos (if defective/damaged)
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We'll respond within 24-48 hours with return instructions
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Ship the product back using provided instructions
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Refund issued within 5-7 business days of receiving your return
Refund Methods:
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Exchanges
We currently do not offer direct exchanges. To exchange a product:
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Return your original purchase for a refund
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Place a new order for the desired product
Lost or Stolen Packages
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We are not responsible for packages marked "delivered" by the carrier
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Contact your local post office or shipping carrier first
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We'll assist with carrier claims when possible
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Consider adding shipping insurance for valuable orders
International Returns
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Same refund policy applies to international orders
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Customer responsible for return shipping costs (unless defective)
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Customs fees are non-refundable
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Allow additional processing time for international returns
Partial Refunds
We may offer partial refunds for:
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Products returned after 30 days (at our discretion)
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Minor defects that don't affect gameplay
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Missing non-essential components
Processing Time
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Refund approval: 24-48 hours after we receive your return
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Refund processing: 5-7 business days
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Bank processing: May take an additional 5-10 business days
Questions or Issues?
Questions about this Refund Policy? Contact us at: Email: paul@psb-design.com
Last Updated: 01/20/2026
Requests, issues, and suggestions
If you find an accessibility issue on the site, or if you require further assistance, you are welcome to contact us through the organization's accessibility coordinator:
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[Name of the accessibility coordinator]
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[Telephone number of the accessibility coordinator]
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[Email address of the accessibility coordinator]
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